Shipping Policy

Shipping & Delivery Policy

Last updated: September 2026

1. Where we ship
We ship worldwide, with insured, tracked shipping on every order.

2. Delivery timeframes

For custom orders, we send updated build photos every 2 weeks so you can follow your guitar through the workshop. Because every custom guitar is made to order, the timeframe starts once your final specification is confirmed — not at the moment of purchase.

3. Shipping methods and cost
Free standard tracked worldwide shipping is included on all orders. Express options (UPS, FedEx, DHL, SF Express) are available at checkout for an additional fee where applicable. Tracking details are sent by email as soon as your order ships.

4. Packaging
Every guitar is packed in a thick foam box built for international transit. All custom and solid-wood handmade guitars additionally include a free hard case for double protection.

5. Customs, duties and taxes
International orders may be subject to import duties, taxes or customs clearance fees charged by the destination country. These are paid by the buyer and are not included in the order total unless stated at checkout.

6. Delays, damage and loss
Estimated delivery times are transit estimates only and do not include customs clearance time; occasional delays by carriers or customs are outside our control. If your instrument arrives damaged, contact us within 7 days of delivery with photos of the packaging and the instrument so we can arrange a resolution. If a shipment is lost in transit, we will work with the carrier and reship or refund according to the carrier claim outcome.

7. Wrong address and refused delivery
Please double-check your shipping address at checkout. Orders returned to us because of an incorrect address or refused delivery may be subject to re-shipping costs.

8. Questions
Contact us at info@byroncustomguitars.com and we will reply within 1–2 business days.