Returns & Exchanges
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?
A damaged or defective product may be returned or exchanged for the same or a like product. Byron will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the reasonable discretion of Byron and require a Return Authorization (RA) number to receive a shipping label.
Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).
WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?
If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product.
Byron will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Byron will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.
All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.
RETURNS PROCEDURE:
HOW DO I MAKE A RETURN UNDER BYRON'S POLICIES?
All returns under our store policies require prior authorization from Byron and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you. To make a return under our policy:
1. Fill out the RA request form. Be sure to have your order number available, and serial number if applicable. Once your return request is received and approved, you will be sent an RA number and FedEx return shipping label via email.
2. After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.
3. Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.
4. Byron will endeavor to process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
5. Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.
CHANGE OR CANCEL ORDER
We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you.
Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms).
Thank you for your consideration.
A damaged or defective product may be returned or exchanged for the same or a like product. Byron will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the reasonable discretion of Byron and require a Return Authorization (RA) number to receive a shipping label.
Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).
WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?
If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product.
Byron will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Byron will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.
All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.
RETURNS PROCEDURE:
HOW DO I MAKE A RETURN UNDER BYRON'S POLICIES?
All returns under our store policies require prior authorization from Byron and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you. To make a return under our policy:
1. Fill out the RA request form. Be sure to have your order number available, and serial number if applicable. Once your return request is received and approved, you will be sent an RA number and FedEx return shipping label via email.
2. After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.
3. Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.
4. Byron will endeavor to process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
5. Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.
CHANGE OR CANCEL ORDER
We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you.
Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms).
Thank you for your consideration.